QUESTIONS & ANSWERS
Your Xceed Medical Team Member will call prior to your procedure to arrange a time to set-up your device(s) in your home. The team member can deliver the equipment, demonstrate the proper use of the device(s) and answer any questions you may have or you can set up a time at our office to be fitted. If you are traveling a significant distance for your surgery, the team member may arrange a time to set you up at the physician’s office.
If you have any difficulty with the use of your equipment, you can contact your Xceed Medical Team Member or call Xceed Medical Customer Service at 414.235.8552. An Xceed Medical Team Member is on call 24 hours a day/ 7 days a week.
Each insurance plan has different reimbursement guidelines for coverage for your equipment. At Xceed Medical we gather your insurance information prior to your use and we attempt to get a commitment from your insurance carrier. Once your usage is completed Xceed Medical will bill insurance on your behalf, and only after we have resolved the insurance balance will you potentially receive an owed balance, limited by maximum’s established before equipment is placed with the patient.
For more information on Xceed Medical’s billing process click HERE, or call 414.235.8552 to speak with a Xceed Medical Customer Service Team Member.
If you were involved in a Workers’ Compensation injury that was filed and accepted by your employer, then the insurance carrier for your employer will pay for all charges associated with your usage.
Upon receiving the attorney’s information, we can have a ‘letter of protection’ signed by the patient and by the attorney, and accept a lien as payment. Which means we get paid out of the possible settlement.
All Xceed Medical equipment is dispensed only under direct instruction from a physician. Please have your physician contact us at 414.235.8552 or fax over a prescription to 262.922.4402.
We have received an order for medical equipment, generally this is for an upcoming procedure that you will have. We call our customers to verify insurance and delivery information as well as to go over insurance benefits and arrange your fitting or setup. Please call us back at 414.235-8552 during business hours so that we make sure our system is up to date.
At the time you purchase any equipment from Xceed Medical, we will advise you of an estimated cost. After you have completed the rental or purchase of Xceed Medical equipment, we submit charges to your insurance. Your insurance will adjust the charges to reflect how much is allowed to be paid, and how much is not covered per your benefit plan. Through a document called an Explanation of Benefits (EOB), your insurance will notify Xceed Medical and you of 1) how much is allowed for each product you received or if the product is not covered, 2) how much the insurance paid for each product, and 3) how much you are responsible for. Xceed Medical will review the EOB to ensure the accuracy of your insurance’s decision, which allows us to honor the cost estimated to you at the time you received our equipment. We will then send a bill to you that will reflect charges for copay, co-insurance, deductibles, or not covered products.
Xceed Medical, LLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, religion, or language spoken. Xceed Medical is an English and Spanish speaking facility (and other languages at request).